2.2 We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.
You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under other agreements, contracts and policies followed by us. Such contact will be made only in pursuance of the respective contracts, agreements and/or policies.
4. SECURITY POLICY: All your transactions are secure when you place an order online at effinlandip.com. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.
15. PRESCRIPTION MEDICATION POLICY:
15.1 effinlandip.com, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.
15.2 effinlandip.com will not dispense any prescription medication without a valid prescription from a licensed physician.
15.3 If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, fax, What Sapp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.
15.4 If our pharmacists have any questions or concern about the prescription(s) you hereby authorize them to consult with an external network of doctors about the validity of the prescription.
15.5 The drug information provided in the effinlandip.com is for informative purposes only and this Website/App is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website/App.
15.6 effinlandip requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, and drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from effinlandip.com.
15.7 At effinlandip.com, a Caregiver can order prescription medicines on your behalf.
16. CANCELLATION, RETURN AND REFUND POLICY:
At effinlandip.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
Full Refund Possible If:
• You received a defective item;
• The ordered item(s) is lost or damaged during transit;
• The ordered item(s) is past its expiry date.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that. If the mode of refund is by NMS Wallet, credit should be available within 24 hours.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, do call our help desk at 9486977575, email us at cs@ effinlandip.com, or contact our customer support executives through online chat. We're here for you!
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify effinlandip Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that effinlandip com will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.
We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 25% restocking charge, ONLY if you notify us within 30 working days of receipt.
Return Policy Exceptions:
Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment and Ortho Support. Also, effinlandip.com reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."
The Website/App shall be only an intermediary connecting the User with the Pharmacist/registered medical practitioners of the service booked. Once the appointment has been made and a confirmation has been given to the User, the Company shall inform the Doctor/registered medical practitioners who shall render the consult at the agreed time, location and mode provided at the time of booking the service.
Once an appointment has made and it is confirmed at our end, no amount shall be refunded, in the event of a cancellation. However, in certain circumstances, the Company at its discretion shall permit a refund of the full or partial amount if the Pharmacist/registered medical practitioners become unavailable or if an alternative Pharmacist /registered medical practitioners is arranged to consult. The decision of the Company shall be final in such cases.